We want you to pay only once you are sure Xinghai Browser is right for you. That is why the free plan is free forever and has every feature of the paid plans — only the number of store profiles is smaller. We recommend trying the free plan first.
14-day money-back guarantee
If you are not happy with a purchase for any reason, ask for a refund within 14 days of the payment date and we will refund the full amount you paid. No questions asked, and no conditions on how much you used the software.
Refunds after 14 days
After the 14-day window, purchases are generally not refundable, except in these cases:
- Duplicate payment — if you were charged twice for the same order, the extra payment is refunded in full
- Paid but not activated — if your plan was not activated because of a fault on our side, you get a full refund
- Extended outage — if our service is unavailable for more than 72 hours in a row, we refund the unused part of your plan in proportion to the days left (for example, 30 days bought, outage after 10 days that we cannot fix: 20 days refunded)
- We stop the service — if we ever discontinue Xinghai Browser, unused paid time is refunded in proportion
What cannot be refunded
- Plans activated with a free promotional or redemption code — no payment was made
- Requests made more than 14 days after payment that do not fall under the cases above
How to request a refund
- Email hi@aquor.app (or use Feedback inside the app)
- Include the email address of your account, the order number or date of payment, and the amount
- We reply within 3 business days
Our online orders are processed by Paddle.com, our reseller and Merchant of Record. You can also request a refund directly from Paddle at paddle.net using the details on your receipt.
How you receive the money
Refunds go back to the original payment method. Once a refund is issued, it usually reaches you within 5–10 business days, depending on your bank or payment provider. We do not charge any fee for refunds.
Questions
If you are not sure whether a refund applies, just ask — asking never counts against you. Our contact details are at the bottom of this page.
我们希望你是用过之后觉得合适才付钱，所以免费版永久可用、功能跟付费版完全一样， 只是店铺环境数量少一些。强烈建议先用免费版试。
14 天无理由退款
不管什么原因不满意，只要在付款之日起 14 天内申请，我们全额退还你实际支付的金额。 不问原因，也不看你用了多少。
超过 14 天的情况
超过 14 天一般不退，但下面几种情况照样退：
- 重复付款 —— 同一笔订单付了两次，多付的那笔全额退
- 付了钱但套餐没开通，且是我们这边的问题 —— 全额退
- 我们这边的服务长时间不可用（连续超过 72 小时）—— 按未使用的天数折算退还。 例如买了 30 天、用了 10 天后服务不可用且无法恢复，退还 20 天对应的金额
- 我们停止提供服务 —— 未使用的付费期限按比例退还
不能退款的情况
- 用兑换码/活动赠送开通的套餐（没有实际付款，无款可退）
- 付款超过 14 天，且不属于上面几种情况
怎么申请
- 发邮件到 hi@aquor.app，或者在软件里「意见反馈」提交
- 写清楚：你的账号邮箱、订单号或付款日期、金额
- 我们会在 3 个工作日内回复
网上订单由我们的经销商兼记账商户 Paddle.com 代为处理。 你也可以凭收据上的信息，直接到 paddle.net 向 Paddle 申请退款。
多久到账
退款原路退回到你付款时用的方式。退款发起后，一般 5–10 个工作日到账， 具体取决于你的银行或支付服务商。我们不收任何退款手续费。
有疑问
退款的事拿不准可以先问，我们不会因为你问了就不给退。 联系方式在页面底部。